Seminar OutlineThe DMAIC Process and
Basic Problem-Solving Tools
The Hidden Factory
The Demanding Nature of Customers
The Nature of Process Variation
Principles of Lean
Six Sigma Project Selection
Six Sigma Team Roles
The Process, Phases and Steps of DMAIC
Define Steps 1 and 2
The Voice of the Customer
Overview of the QFD Phases
QFD – The Voice of the Customer
Using the QFD matrix to Translate Customer
Requirements into 6s Quality Characteristics
Basic Tools of Phases I (Define) and II (Measure)
Sampling
Checksheets
Descriptive Statistics
Charting Data Over Time
Summary Data Patterns and Histograms
Measures of Central Tendency and Dispersion
The Normal Distribution Curve
Point and Interval Estimates
Confidence Intervals (with Decision Tree)
Tests for Normality
Typical 6s Performance Metrics
- Defect-Based
- Capability-Based
- Sigmas
Examples and Exercises
Phase II – Measure: Measurement Variation Analysis
Repeatability
Reproducibility
Procedure for Conducting
Interpreting Results and Follow-up Actions
The Steps and Basic Tools of Phase III – Analyze
The Basic Tools for Data Collection
- Tally sheets/Checksheets
- Histograms & Pareto
The Basic Tools for Data Analysis
- Teaming/Brainstorming
- The 5 Why’s
- Root Cause Analysis
- Cause & Effect Diagram (Fishbone)
- Scatter Diagram
- Multi-vari Studies
Process Mapping
The Basics of Process Mapping
Creating the As-Is Process Map
Analyzing the As-Is Process Map and Value-Added
Analysis
Creating the Should-Be Process Map
Statistical Population Tests
Basic Concepts and Terms
Statistical Risks
One- and Two-Tail Tests
Inference Test Decision Trees
Tests on 2 Means
Tests on 2 Variances
X2 Goodness of Fit Test
Non-Parametric Tests
Examples and Exercises
The Steps and Basic Tools of Phase IV – Improve
The Role of Design of Experiments (DOE)
Multi-Voting
Decision-Making Matrix
The Steps and Tools of Phase V – Control
Failure Mode and Effects Analysis (FMEA)
Statistical Process Control
Correlation and Regression Analysis
Control Plans
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