Seminar OutlineThe Roots of Six Sigma
The origin of six sigma and the tools used in
operational excellence.
The definition of productivity.
The nature of quality and its effect on productivity.
The costs of poor quality.
An introduction to systems thinking.
The value proposition of quality improvement.
Understanding Performance Variation
Understanding and studying performance variation in
the delivery of services.
Differentiating between common cause variation and
special cause variation.
Demonstrate how to account for performance using
metrics.
Defining, computing and interpreting measures of central
tendencies: mean, median and mode.
Analyze process performance using special cause rules.
Use appropriate actions to address each type of
variation in process performance.
Process Design and Management
Understand and analyze process components and
boundaries.
Identify process owners, internal and external customers
and other stakeholders.
Traditional flowcharting.
The SIPOC process.
Requirements based process mapping.
Differentiating functionally focused operations from
process focused operations.
Understanding properties of a well designed process
management system.
Voice of the Customer
Why focus on customer loyalty.
Properties of a well designed customer loyalty model.
How to assess the voice of the customer
Customer needs assessment - quality function deployment
Six Sigma Analytical Tool Set
Check sheets and data sheets for data collection.
Using Histograms to measure and compute central
tendencies and dispersion.
Using cause and effect diagramming to examine the
factors that effect process performance.
Using scatter diagramming to test for possible cause and
effect relationships.
Correlation and Simple Linear Regression Analysis.
Using Pareto analysis to prioritize factors, identify
the most significant causes of an issue or an effect,
and understand how different units of comparison can
effect prioritization.
Process Capability Analysis.
Failure Modes and Effects Analysis.
Statistical Process Control
Establishing performance metrics.
Understanding the object, purpose, and benefits of SPC.
Define and apply the principle of rational sub-grouping
and sampling.
Identify, select, construct and apply control charts for
process measurements, defects, and defectives and other
important process variables.
Six Sigma Project Teams
Establish, support and facilitate quality teams to
resolve operational issues.
Team roles and responsibilities.
Conducting project team meetings.
The stages of team evolution.
Team Dynamics and People Skills
Team dynamics.
Consensus building.
Group think.
Understanding and managing change.
Data Collection Techniques
Data Collection Planning.
Data Collection Methods.
Management by Fact – Structured Approach to Root
Cause Analysis and Defect Reduction
Defining Six Sigma.
Evaluating sigma process performance.
PDCA – Deming approach to improvement (overview)
DMAIC – Six Sigma approach to root cause analysis and
defect reduction.
Establishing an Operational Excellence Program
Attributes of an effective performance excellence
program.
Focus on core processes.
Integrating measurements.
Addressing value added and non value added tasks.
Establishing performance targets.
DMAIC.
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